Engagement Process

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Our Engagement Process emphasizes a harmonious and a risk and gain sharing approach.We take a systems view for solution design and insist on involvement of people across functions in solution design and implementation. We have a robust Change Management framework based on Thinking Processes of Theory of Constraints (TOC) that emphasizes harmony, win-win and a long term view.

Our engagement process consists of 3 phases.

 

1. Initiation Phase

The Initiation Phase  typically involves a Diagnostics or Discovery sub-phase. Once Diagnostics/Discovery  is over, the key aspects of the desired solution are discussed and agreed upon with the management team and a project plan for the subsequent phases is prepared. The initiation phase would typically take between 1 to 3 weeks. For Business Systems Redesign and Viable Vision projects, the Initiation Phase is typically short. We can have a Gate at the end of the Initiation Phase to decide whether to proceed further or not.

2.  Solution Design Phase

The Solution Design phase involves detailed analysis of the data gathered and design of the solution as well as the implementation road map. For Business System Redesign and Viable Vision engagements, this phase mandates involvement of cross-functional stakeholders at various levels.  This phase typically  takes 2 to 10 weeks. There would be intermediate presentations made to the management when this phase is longer than 2 months. These can act as Gates to decide whether the engagement is on the right track or not and whether we should proceed further or not.

3.  Implementation Phase

This phase may have multiple deployment phases. In case of Viable Vision projects, this phase can be for 2 years or more. This phase requires robust change management and participation of employees at all levels.

The figure below depicts our engagement approach.